FAQs

We understand that dental phobia and anxiety can be extremely overwhelming for many individuals. Rest assured, we are here for you. Beatrice is devoted to creating a genuine connection and earning the trust of her patients. She takes great pride in delivering caring dental treatment in a relaxing and encouraging atmosphere.

Special Care Dental Specialists are committed to helping you and your child feel comfortable and at ease during dental treatment. We understand that every patient is unique, and we are happy to explore non-traditional approaches that work best for you. This may involve performing simple check-ups in the comfort of your own home or car, and we are willing to take the time to build a strong relationship with you and your child. We also offer sedation options if needed to ensure that your child receive timely and high-quality oral health care. Our goal is to work together with you to provide the best possible dental experience for you and your child. We kindly request your understanding that there will be baseline fees associated with behavioural management and guidance, which are necessary to ensure the sustainability of our service.

We would be happy to discuss the option of pre-medication with you to ensure a comfortable and stress-free dental experience. Beatrice strongly advocates for patient autonomy throughout the dental treatment process, and will maintain open communication with you throughout your appointment to ensure you are comfortable and well-informed.

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Of course, you are more than welcome to bring a support person/ whānau with you. We understand that having someone there to help you listen, share their perspective, or provide emotional support can make a big difference in some situations. Please know that we are here to support you in any way we can.

Yes, we are equipped to accommodate patients with wheelchairs and can even provide dental treatment while you are comfortably seated in your reclining electric wheelchairs.

Special Care Dental Specialists recognise the importance of providing comprehensive and holistic patient care. Depending on your medical conditions and medications, a modified approach to your dental care may be necessary. By providing all the necessary information, you can ensure that you receive the highest standard of care quality.

Special Care Dental Specialists follow the Mental Capacity Act 2005 to provide care for patients with learning disabilities, cognitive impairment, and those on palliative or end-of-life care. We prioritise autonomy by using appropriate language to ensure valid consent. If a patient lacks capacity, a decision can be made on their behalf only with specific provisions in place, such as written advance decision, enduring power of attorney, a decision by the court of protection, best interest discussions, or two-doctor consents. Patients can also arrange for their own decision-making, which will be acted upon if they lose capacity.

Please do not stop taking your medications without consulting a doctor. Your dental specialist will provide appropriate advice and work with your other medical professionals to ensure a comprehensive approach to your treatment.

We have various ways to help you handle your gag reflex, including simple strategies and pharmacological methods. Should you wish to explore these options further, we would be delighted to arrange a consultation with you to discuss your individual needs and to work collaboratively on your journey towards better oral healthcare.

Please contact us at 07 282 7401 or admin@taurangascd.nz to provide patient details for the mobile dental service. We will get back to you with further instructions as soon as possible.

Beatrice is multilingual who is proficient in English, Mandarin, Bahasa and Hokkien. She can also speak conversational Cantonese and Korean. She has a good understanding of basic New Zealand Sign Language.